FAQ

Our contact phone is 2114002101.

Placing an order is extremely simple.

1. Choose the product of your choice.
2. Add the zip code of the area you want and press "Continue".
3. Select the shipping method (* if you wish, you can continue this step later).
4. Select the date, delivery time and press "Continue" (* if you selected the option "Pick up from the store", you also select the store).
5. Continue shopping and when you're done, go to the shopping cart and press "Continue".
6. Register or continue as guests.
7. Fill in the shipping details and complete the order.

The payment is completed after filling the way you wish to make the payment (cash on delivery, credit / debit card, bank deposit) and then provide the necessary information, where needed.

Orders are shipped Monday through Saturday, 09:00-18:00. Shipments outside Greece are not made.

Shipments of products when they have a large volume or many kilos are made with the transport company Intralink logistics, otherwise they are sent with Speedex. The weight of the products does not affect the price.

You can call the customer service number 2114002101 or send an email through the contact form of the website.

There is no purchase limit per order.

You can call our customer service number at 2114002101 or send an email through the contact form of the website, to inform you about the possibilities of changes in your order.

For more information, click the following link: https://new.biologikoxorio.gr/en/return-policy

Within Attica:

• For orders over 25€, the customer is not charged the shipping costs.
• For orders under 25€, the customer is charged 4€.

Outside Attica:

• For orders over 50€, the customer is not charged the shipping costs.
• For orders under 50€, the customer is charged 6€.

It is possible to pay on delivery by cash or by debit or credit card (Visa, Maestro, Mastercard, American Express, Diners Club) via POS machine *.

In case your order leaves with the transport company Intralink Logistics, then cash on delivery can not be accepted at the following locations:

Andros, Aegina, Alonissos, Amorgos, Galatas Trizinia, Ikaria, Ithaca, Ios, Kythnos, Karpathos, Kasos, Kea , Kythira, Kalymnos, Kimolos, Koufonisia, Leros, Milos, Mykonos, Paxos, Paros, Poros, Patmos, Samothrace, Serifos, Skiathos, Skopelos, Sifnos, Skyros, Syros, Spetses, Symi, Hydra.

You can call the customer service number 2114002101 or send an email through the contact form of the website.

Pay securely by debit or credit card during the checkout process of your order, using Visa, Maestro and Mastercard, American Express, Diners Club.

As long as you choose to pay online by card and have purchased weighed products, the amount of your order will be automatically reserved, increased by 10%. This is because there may be differences in weighed products, so the order amount may not be the exact final amount on your receipt. The final charge is made based on your receipt's final amount, and the difference that may arise will be automatically released. The release time depends on your bank.

By creating a personal account, you have the opportunity to see your favorite products from Wishlist, as well as to track the history of your orders.

Once you log in to your personal account and go to your details, by selecting the corresponding link you can edit / change the respective information separately, if you wish.

To see the history of your orders, you will first need to have created your personal account on our site.

Biologiko Xorio, has 26 stores within Attica, Patra and Larisa.

Biologiko Xorio serves individuals and companies alike.

Of course, there is this possibility.

You can see our offers at any time, from the separate category that exists in the main menu of the site and from the offer brochure that is updated monthly and electronically.

In order for the consumer to have a complete picture of the products he buys, we tried to give all the necessary information he needs. Therefore, the ingredients, the nutrition chart, the storage, use and cooking instructions (where available) are provided.

Of course, we have Facebook, Instagram, LinkedIn and YouTube, from which you can be constantly informed about all the pleasant developments, events and actions that take place on a daily basis in Biologiko Xorio.