FAQ

What is the contact phone?

Our contact phone is 2114002101.

How do I place an order?

Placing an order is extremely simple.

  1. Choose the product of your choice.
  2. Add the zip code of the area you want and press "Continue".
  3. Select the shipping method (* if you wish, you can continue this step later).
  4. Select the date, delivery time and press "Continue" (* if you selected the option "Pick up from the store", you also select the store).
  5. Continue shopping and when you're done, go to the shopping cart and press "Continue".
  6. Register or continue as guests.
  7. Fill in the shipping details and complete the order.

How is the payment of an order completed?

The payment is completed after filling the way you wish to make the payment (cash on delivery, credit / debit card, bank deposit) and then provide the necessary information, where needed.

What days and hours do you deliver at home?

Orders are shipped Monday through Saturday, 09:00-18:00. Shipments outside Greece are not made.

Which transport company do you work with?

Shipments of products when they have a large volume or many kilos are made with the transport company Intralink logistics, otherwise they are sent with Speedex. The weight of the products does not affect the price.

How can I change the delivery date/time/address?

You can call the customer service number 2114002101 or send an email through the contact form of the website.

Is there a minimum purchase limit for each order?

There is no purchase limit per order.

What to do if I get a defective product?

You can call the customer service number 2114002101 or send an email through the contact form of the website.

How can I cancel my order?

You can call our customer service number at 2114002101 or send an email through the contact form of the website, to inform you about the possibilities of changes in your order.

For more information, click the following link: https://new.biologikoxorio.gr/en/return-policy

Are there shipping costs?

 

Within Attica:

  • For orders over 25€, the customer is not charged the shipping costs.
  • For orders under 25€, the customer is charged 4€.

 

Outside Attica:

  • For orders over 50€, the customer is not charged the shipping costs.
  • For orders under 50€, the customer is charged 6€.

Can I pay with cash on delivery?

It is possible to pay on delivery by cash or by debit or credit card (Visa, Maestro, Mastercard, American Express, Diners Club) via POS machine *.

In case your order leaves with the transport company Intralink Logistics, then cash on delivery can not be accepted at the following locations:

Andros, Aegina, Alonissos, Amorgos, Galatas Trizinia, Ikaria, Ithaca, Ios, Kythnos, Karpathos, Kasos, Kea , Kythira, Kalymnos, Kimolos, Koufonisia, Leros, Milos, Mykonos, Paxos, Paros, Poros, Patmos, Samothrace, Serifos, Skiathos, Skopelos, Sifnos, Skyros, Syros, Spetses, Symi, Hydra.

Which credit or debit cards are accepted?

Pay securely by debit or credit card during the checkout process of your order, using Visa, Maestro and Mastercard, American Express, Diners Club.

What the registration of a personal account has to offer me?

By creating a personal account, you have the opportunity to see your favorite products from Wishlist, as well as to track the history of your orders.

How can I change my personal account information?

Once you log in to your personal account and go to your details, by selecting the corresponding link you can edit / change the respective information separately, if you wish.

How can I see my previous orders?

To see the history of your orders, you will first need to have created your personal account on our site.

Do you have physical stores?

Biologiko Xorio, has 26 stores within Attica, Patra and Larisa.

Are individuals or companies served?

Biologiko Xorio serves individuals and companies alike.

Is it possible to issue an invoice?

Of course, there is this possibility.

How can I see the current offers?

You can see our offers at any time, from the separate category that exists in the main menu of the site and from the offer brochure that is updated monthly and electronically.

What information do you provide about the products?

In order for the consumer to have a complete picture of the products he buys, we tried to give all the necessary information he needs. Therefore, the ingredients, the nutrition chart, the storage, use and cooking instructions (where available) are provided.

Are there any social media sites where I can be constantly updated?

Of course, we have Facebook, Instagram, LinkedIn and YouTube, from which you can be constantly informed about all the pleasant developments, events and actions that take place on a daily basis in Biologiko Xorio.

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vegan
Vegan

This product is in accordance with a strict vegetarian diet, free from raw materials of animal origin.

vegetarian
Vegatarian

This product is in accordance with a vegetarian diet. It does not contain meat and fish.

organic
Organic

Product of certified production according to the good practices of organic agriculture without the use of chemical additives and pesticides.

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ΠΟΠ

Product of Protected Designation of Origin. Identification of the product regarding the place, region or country of origin, its quality and characteristics, as well as the guarantee of its production within a limited geographical production.

low_salt
Low Salt

This product contains salt in concentration lower than 0,12g per 100g of the product.

salt_free
No Salt

This product contains salt in concentration lower than 0,005g per 100g of the product. 

gluten_free
Gluten free

This product contains gluten under 20ppm concentration. Suitable for people suffering from celiac disease. 

lactose_free
Lactose free

This product is free from lactose. Suitable for people with lactose intolerance. 

sugar_free
Sugar free

This product contains sugar in concentration lower than 0,5g per 100g of the product.