FAQ

For phone orders, questions about orders, feedback/comments about your experience with us, or other general inquiries, call our Customer Service at:

🕒 Monday - Saturday | 09:00 - 17:00

For contacting our headquarters regarding partnerships, corporate requests, and other matters, call us at:

🕒 Monday - Friday | 09:00 - 17:00

Placing an order is extremely simple.

1. Choose the product of your choice.
2. Add the zip code of the area you want and press "Continue".
3. Select the shipping method (* if you wish, you can continue this step later).
4. Select the date, delivery time and press "Continue" (* if you selected the option "Pick up from the store", you also select the store).
5. Continue shopping and when you're done, go to the shopping cart and press "Continue".
6. Register or continue as guests.
7. Fill in the shipping details and complete the order.

The payment is completed after filling the way you wish to make the payment (cash on delivery, credit/debit card, bank deposit) and then provide the necessary information, where needed.

Orders are shipped Monday through Saturday, 09:00-15:00. Shipments outside Greece are not made.

You can call the customer service number 2130095580 or send an email through the contact form of the website.

There is no purchase limit per order.

You can call the customer service number 2130095580 or send an email through the contact form of the website.

You can call our customer service number at 2130095580 or send an email through the contact form of the website, to inform you about the possibilities of changes in your order.

For more information, click the following link: https://new.biologikoxorio.gr/en/return-policy

Deliveries within the Greater Athens area (within capital limits)

• Orders over 40€: Free shipping (no delivery charge for the customer).

• Orders under 40€: Shipping cost is 4€.

• Store pickup is available.
  
  

Delivery time: Within 1-3 business days.

Deliveries outside the Greater Athens area (outside capital limits)

• Available products: DRY CARGO ONLY.

• Orders under 60€: The customer pays the entire shipping cost.

• Orders over 60€ and weighing up to 3 kg: Free shipping.

• Orders over 60€ weighing more than 3 kg: The customer is charged an additional 1.5€ per extra kg.

• Orders weighing more than 20kg are shipped via a partner transport company following a telephone consultation with our online store.
  
  

Delivery time: Within 1-6 business days.

Cash on Delivery is available for orders over €25. The service is free for orders within Athens and carries a €2.00 fee for orders outside Athens. Payment can be made upon delivery via cash or debit/credit card (Visa, Maestro, Mastercard, American Express, Diners Club) via a mobile POS terminal*

Pay securely by debit or credit card during the checkout process of your order, using Visa, Maestro and Mastercard, American Express, Diners Club.

As long as you choose to pay online by card and have purchased weighed products, the amount of your order will be automatically reserved, increased by 10%. This is because there may be differences in weighed products, so the order amount may not be the exact final amount on your receipt. The final charge is made based on your receipt's final amount, and the difference that may arise will be automatically released. The release time depends on your bank.

By creating a personal account, you have the opportunity to see your favorite products from Wishlist, as well as to track the history of your orders.

Once you log in to your personal account and go to your details, by selecting the corresponding link you can edit / change the respective information separately, if you wish.

To see the history of your orders, you will first need to have created your personal account on our site.

Biologiko Xorio, has 24 stores within Attica and Larisa.

Biologiko Xorio serves individuals and companies alike.

Of course, there is this possibility.

You can see our offers at any time, from the separate category that exists in the main menu of the site and from the offer brochure that is updated monthly and electronically.

In order for the consumer to have a complete picture of the products he buys, we tried to give all the necessary information he needs. Therefore, the ingredients, the nutrition chart, the storage, use and cooking instructions (where available) are provided.

Of course, we have Facebook, Instagram, TikTok, LinkedIn and YouTube, from which you can be constantly informed about all the pleasant developments, events and actions that take place on a daily basis in Biologiko Xorio.