Return Policy

*Return on chilled and frozen products is not possible.



Defective Product


In case you receive a defective product, please let us know within 3 days * from the date of receipt of your order so that we can replace it, or refund the amount paid for the purchase of the defective product.


Shipping costs in case of defective products are borne by Biologiko Xorio.



Return / Cancel Order


You have the right to cancel your order and return the products * that you have purchased electronically or by phone within 14 days of receiving them.

A necessary condition is to notify us by phone or electronically in case you wish to return your order, which should definitely contain the proof of payment.

The refund is made after we receive and check the products and in any case within 14 working days, in the same way, you paid.


The cost of returning the products is borne by the customer.


This product is in accordance with a strict vegetarian diet, free from raw materials of animal origin.


This product is in accordance with a vegetarian diet. It does not contain meat and fish.


Product of certified production according to the good practices of organic agriculture without the use of chemical additives and pesticides.


Product of Protected Designation of Origin. Identification of the product regarding the place, region or country of origin, its quality and characteristics, as well as the guarantee of its production within a limited geographical production.

Low Salt

This product contains salt in concentration lower than 0,12g per 100g of the product.

No Salt

This product contains salt in concentration lower than 0,005g per 100g of the product. 

Gluten free

This product contains gluten under 20ppm concentration. Suitable for people suffering from celiac disease. 

Lactose free

This product is free from lactose. Suitable for people with lactose intolerance. 

Sugar free

This product contains sugar in concentration lower than 0,5g per 100g of the product.